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Privacy Policy

Effective Date: December 22, 2025

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1. Introduction

Compass Mental Health Services (CMHS) (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you visit CMHS.

By accessing or using this website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

a. Information You Voluntarily Provide

We may collect personal information you choose to provide, including:

  • Name

  • Email address

  • Phone number

  • Insurance carrier

  • Any information submitted through contact, inquiry, or intake forms

You are not required to provide personal information to browse the website.

b. Automatically Collected Information

When you visit the website, we may automatically collect non-identifying information such as:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the site

  • Referring website

This information is used for analytics, security, and site performance optimization.

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3. How We Use Your Information

We use collected information for purposes including:

  • Responding to inquiries and requests

  • Providing and improving our services

  • Communicating regarding scheduling or services requested

  • Maintaining website functionality and security

  • Analyzing usage trends to improve user experience

We do not sell, rent, or trade personal information.

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4. HIPAA & Healthcare-Related Disclaimer

This website is not intended to collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

  • Submitting information through this website does not establish a therapist-client or healthcare provider-patient relationship.

  • Please do not submit sensitive medical, diagnostic, or treatment information through website forms.

  • Any healthcare services are governed by separate privacy practices provided during formal intake.

 

5. Cookies and Tracking Technologies

We may use cookies or similar technologies to:

  • Improve website functionality

  • Understand user interaction and traffic patterns

  • Enhance user experience

You can disable cookies through your browser settings. Disabling cookies may affect certain website features.

 

6. Third-Party Services

We may use reputable third-party service providers (e.g., website hosting, analytics tools, form processors) to support website operations.

These third parties:

  • Receive only the information necessary to perform their services

  • Are contractually required to safeguard your data

  • May process data in accordance with their own privacy policies

We are not responsible for the privacy practices of third-party websites linked from our site.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.

 

8. Your Privacy Rights

a. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect

  • Request access to or deletion of your personal data

  • Request correction of inaccurate personal information

  • Opt-out of the sale or sharing of personal information (we do not sell data)

We will not discriminate against you for exercising these rights.

b. International Visitors (GDPR-Light Disclosure)

If you are located outside the United States, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Withdraw consent where processing is based on consent

Data may be processed and stored in the United States or other jurisdictions with different data protection laws.

 

9. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

 

10. Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we will promptly delete it.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any changes.

 

12. Contact Information

If you have questions about this Privacy Policy or your personal information, contact us at:

Email: info@compassmentalhealth.net
Website: www.compassmentalhealth.net

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